Nikon Support II
Due to the issues (read the previous story), Nikon sent me a prepaid shipping label on he 19th of September. I finally had time to send it out. I dropped it off at a drop of location near me on Sept. 2nd. On the third I checked the tracking system, and the item had an expected delivery date of the 4th. I check the item on the 5th, and the tracking system indicates that the prepaid shipping was paid for, nothing more, nothing less. I contact UPS to find out what’s going on, and they claim the shipment was never picked up and that what I saw was a glitch in their system. At this point I am concerned. My main worry is that Nikon does not insure their packages with UPS. They have their own outside insurance company, which I assume lowers the cost to ship $5,000 cameras. My concern is that the insurance company my not help me. I decide to walk over to the drop of location, which claims that the package was picked up. I even met the UPS guy who picks them up (since he was picking up packages at that moment). So at this point my mind is racing with different scenarios of what is the possible outcome.
I decide to call Nikon before I start bothering the UPS people. I called the service dept. and explained the lady the story, which she was just baffled by. She then did some investigating and found out that the camera had been delivered but had a different tracking number. But I asked her how that was possible, when I only had one shipping label and I printed two copies (one for my record and one for shipping). She wasn’t sure and simply gave me a different tracking number, which seemed to corroborate her story. She explained that the item was going to be looked at and had no approximate timeline for when I should receive more information. A few minutes later I received an invoice stating that they received the camera and were going to be working on it. At this point I hope to get the camera back and just hope that the issues arise again. But I am still not sure if they will truly adhere to the Lemon Law.
The story will be updates as more news is provided. Meanwhile I am now editing some photos from my last shoot, which will be posted in the next couple days.
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