Philips Norelco Customer Service Review
I purchased a Norelco 6863 XL shaver for under $100 dollars from a Best Buy location less than a year ago. I had no problem with the shaver for some time. Except the other day I plugged the product into the outlet and two hours in I noticed black smoke colored stuff around the button (on off button). I unplugged the device and plugged it back in, and it seemed to work fine. Only issue was that the top three LED lights, out of the 5 ceased to light up. So I figured so what… they are only LED lights. Typically a single charge lasts me a week of shaving. So the next day I turn the device on, and nothing happens. I figured somehow the battery had died out. So I plugged the device to charge it, and all of a sudden smell smoke. At this point I figured it was time to call Norelco. I spoke with a gentleman from their customer service dept. on the 4th of Sept. and explained the circumstance. He explained that he had never heard of such a scenario. He stated that a lady above him would get back to me within 24 hours. The next day after dealing with Nikon I was going to call Norelco, to my surprise they called me (less than 24 hours). I spoke with a very nice lady named Laura who explained that she would send me their newest model of shavers as soon as possible (a model that wasn’t even released yet) and that their would be a prepaid shipping label in the box, which I could use to send the old razor back. They didn’t even ask for a credit card or anything (which is the typical setup for transactions like that). That is amazing service. They trust the customer and they treat them right! They just bought a loyal customer!
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